Order Processing
All orders are processed within 1–2 business days after successful payment confirmation.
Orders are processed and dispatched on business days only (Monday to Saturday, excluding public holidays).
During festivals, promotional campaigns, or peak seasons, processing times may be slightly longer.
Delivery Coverage
We currently deliver across most locations in India through trusted courier and logistics partners.
Delivery availability may vary depending on your PIN code.
Estimated Delivery Time
Estimated delivery timelines:
| Location | Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer:
- Free Shipping on eligible orders
- Promotional Shipping Offers
- Seasonal Shipping Discounts
These offers may change without prior notice.
Order Tracking
Once your order is shipped, you will receive:
- Order Confirmation
- Shipment Notification
- Tracking Details via Email, SMS, or WhatsApp
Customers can track their orders using the provided tracking information.
Incorrect Shipping Information
Customers are responsible for providing accurate:
- Name
- Address
- Contact Number
- PIN Code
Divya Prabha Foods shall not be responsible for delays or failed deliveries caused by incorrect shipping information provided by customers.
Delivery Delays
While we strive to deliver orders within the estimated timeline, delays may occur due to:
- Weather conditions
- Transportation disruptions
- Natural disasters
- Public holidays
- Courier partner issues
We appreciate your patience in such situations.
Exchange Policy
Exchange Eligibility
Due to the nature of food products, we do not accept exchanges for:
- Change of mind
- Taste preferences
- Ordering the wrong product
- Opened or consumed products
However, exchanges may be approved if:
- The product arrives damaged
- Packaging is tampered with
- Product is leaking
- Incorrect product is delivered
- Product arrives in an unfit condition
Reporting an Issue
To request an exchange, please contact us within 48 hours of delivery and provide:
- Order Number
- Photos of the product
- Photos of the packaging
- Description of the issue
Requests submitted after 48 hours may not be eligible for review.
Exchange Process
After verification, we may:
- Send a replacement product
- Provide store credit
- Offer a refund where applicable
The final resolution will depend on the nature of the issue and product availability.
Quality & Natural Variations
Our products are prepared using traditional methods and natural ingredients.
Minor variations in:
- Color
- Texture
- Spice Level
- Taste
are natural and do not qualify for exchange or refund.
Contact Us
For shipping-related assistance or exchange requests, please contact:
Divya Prabha Foods
📧 Email: care@divyaprabhafoods.com
📱 WhatsApp: +91 XXXXXXXXXX
📞 Phone: +91 XXXXXXXXXX
🕒 Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM IST
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